Intrepid LLC

I am really jazzed about this new client, which includes designing the book cover for their new book. Here it is, and more to come on this exciting project:

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Usually, something that is solid, that doesn’t move, that is unchanging, immobile, etc…is something we rely on, something that can be counted on, something that seems like a steady foundation. Almost comforting, if you will.

But not in the modern world of marketing. When it comes to your web presence, you don’t want to be described as unchanging or immobile. Your web presence needs to be…ENGAGING.

That’s what intrepid marketers do. [More text below video]

[In the video below, I discuss the value of an engaging web presence:]

Here are a few tactical ideas you can use to provide an engaging web presence:

1. Incorporate a blog into your site.
2. Allow comments on your blog.
3. Respond and engage people when they comment.
4. Provide forums to facilitate conversation.
5. Invite guest contributors.
6. Connect people to your social web tools, like Twitter.
7. Utilize surveys tools.
8. Solicit questions from your audience…
9. …and be sure to answer them!
10. Make it easy to share your content.
11. Invite people to join your e-newsletter.
12. Use an Instant Messenger plug in to invite conversation. Hold regular hours.
13. Provide content with various mediums, such as video and audio.

The items listed above are not new. They are not rocket science. In fact, I suppose when you reviewed the list, you probably said something along the lines of “no kidding.”

Yet I continue to be amazed how many entrepreneurs have chosen not to incorporate these simple tactical options into their web presence.

But that said, it is what you do with these ideas that matter. Here are a few reasons why having an engaging presence matters:

1. Strengthens your brand.
2. Allows relationships to develop. This is where the sales come from.
3. Simplifies process of testing – and getting feedback on – new ideas.
4. Does a better job educating people about you and your business.
5. Makes it easier to teach and help and serve others.
6. Allows for better story telling.
7. Not to mention provides fresh and unique content – updated regularly – that keeps people coming back for more.
8. Oh, and added Search Engine Optimization (SEO) strength.

At the end of the day, it is the safe and easy path to build a static website – one that is solid, reliable, and unchanging. But dare I say it is lazy? And boring? Static sites just don’t cut it any more in this fast-paced, conversational, and engaging world we now live in.

What do you think?

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cartoon by @gapingvoid

Have you ever attended a networking session, and encountered this scenario? Say a mechanic gets up to speak, and he says “A good lead for me today is anyone you know who owns a car or truck.”

What the?

Hearing this is like nails on a chalkboard for me. I have a feeling this guy is thinking this is good for him, in that he is casting a wide net to catch ALL fish.

But sadly, this is a sign of a completely LAZY marketer. Someone taking the easy way out. And my guess is his business is struggling. I mean, seriously. What does he think I am going to do, give him my entire rolodex?

In fact, this mechanic is doing the exact opposite of what he should do to grow his business, and find MORE customers. He needs to do what will feel quite counter-intuitive to him – laser focus on one specific niche.

What happens when you cast too wide a net? You find very few clients.  And what happens then? You take on TOO MANY of the wrong clients. And then you are overwhelmed with too much “bad” work, and probably for too small a fee.

Either way, applying some minimalist principles to your targeting process will pay big dividends to your marketing program.

Focus on ONE type of prospect. Just one. In the case of the mechanic? Don’t narrow your focus to Fords. Narrow your focus to Ford pick-ups.

[This doesn't mean the mechanic can't help fix a Chevy should it pull into the garage - it just means his marketing focus should be on Ford pick-ups...ONLY.]

But this only works under two conditions:

One, that you become the best in the market at fixing Ford pick-ups. You should become known as the go-to guy in the event anyone’s Ford pick-up needs servicing. I mean it…the best in your market.

And two, you are going to have to adjust your marketing program to target owners of Ford pick-ups. This is easier than casting a large net, I promise. But it does require some creative thinking, some strategy, and a sustained effort over time to reach out and build real relationships with owners of Ford pick-ups.

The other minimalist impact on your marketing as a result of narrowing your focus? You then also simplify your marketing message. What you say to Ford pick-up owners is different than if you had to speak to ALL car and truck owners. [And if you don't understand this concept...call me. We need to talk.] But if you are targeting too many people, you probably have too many marketing messages. As a result, your message is muddled, and your marketing suffers…

Narrowing your focus to a specific niche simplifies your marketing, and makes it less complicated. Selling is hard enough. Don’t make it more complicated than it has to be.

What do you think?

[See the original post that inspired the Minimalist Marketing series]
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cartoon by @gapingvoid

In my examination of what makes for intrepid marketers, it is clear to me that they are simply master storytellers. They can take complex issues, and make them simple. They can take ordinary people, and make them legends. They can take boring things, and make them scintillating.

In other words, they are master storytellers. They talk about things that matter. They keep you riveted. They make you believe. They are master marketers. They are intrepid marketers.

There are many tools at their disposal. But what most intrepid marketers utilize in their quest to do something remarkable, is a blog. It is amazing to me how many individuals and small business people still do not blog. But the list of people who are achieving big things and living big dreams because of their blog is a steadily growing list.

But just why is that happening to that select and intrepid group? Here are a few reasons…

The free form of a blog is liberating, and conducive to storytelling. There are relatively few constraints on a blog, and spirited, creative thinkers thrive in this medium.

But ordinary people can make something happen too. I mean, look at me for chrissakes…

Blogs facilitate conversation. And as any intrepid marketer knows, this is what the new marketing is all about.

Blogs don’t care if some new idea you are trying out tanks, big time. You can always write new content the next day.

Blogs demand that you be different, edgy, living on the edge, pushing the envelope. That nice tri-fold brochure you have? That is so yesterday…

Blogs just seem to work better when you are being yourself. Be yourself, yes, but speak your damn mind. Be honest. Be transparent.

So, if you currently aren’t blogging, get out there and do it. Try it. Experiment. It can be free. And the lessons you learn, and the experiences you achieve, will be worth the effort. Two key thoughts:

Blogs require a sustained effort over time. Blogging takes a while. Don’t retire after ten posts. It works, but slowly…

Blogs work best when you use them to spin electronic yarns. About whatever the heck you are passionate about. I mean, I really can’t think of a better medium to facilitate good story telling. Use them!

What do you think?

[Read my list of 99 ways to be an Intrepid marketer.]
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cartoon by @gapingvoid

I am as big an advocate of fully engaging on the social web as anyone…

By this, I mean that you should blog. You should read other blogs via your RSS reader, and be a part of conversations on those blogs. And you should be active on all those other social web tools such as Twitter, Facebook, LinkedIn, Flickr, YouTube, Foursquare, etc. etc…

But you know as well as I do that if you are not careful, you can lose control. And your activity on the social web will be ALL CONSUMING. And you can spend HOURS playing in the sandbox and not advance your business goals.

It has happened to me. And I am working hard to figure out ways to simplify my presence and activity there. Without sacrificing the benefits.

Here is my best advice to you in terms of how you should view the social web as a marketing strategy for your business:

FOCUS ONLY ON ENGAGING AND SERVING PEOPLE.

If you only do this, you will be on the right path to getting the results you want on the social web. Here are some tips to apply minimalist principles to your social web strategy:

Keep Connections Relevant. It really is quality over quantity. Who cares if you have 100,000 followers if none of them care what you say? Don’t focus time and energy on just racking up hollow follower counts (and do the things listed below, and your list will grow naturally).

Look out for a few key words. If you help authors, you should be searching for messages that contain the word “authors.” You will find someone who needs your help – if you are looking and listening.

Strike up sincere conversation. Don’t just send out one-way sales messages. Find people you can help or want to know, and talk to them. It is these conversations that will lead to business opportunities.

Share with your community. If you are not trying to generate a meaningful conversation, then you should be focused on sharing meaningful content. This helps your network, and can lead to conversations too…

That’s it. Your time on the social web really should be kept that simple. Make it a goal to connect in a meaningful way with ONE person a day. Before long, you have quite a powerful network.

Too often, we get distracted and just lose our way. We get caught up artificially growing our followers, or playing with shiny new tools, or focused on self-promotion.

So keep it minimal. Keep it simple. It is easy to lose sight of your real business purpose on the social web. Keep your goals, and the activity you do on the social web, simple. Follow only the right people. Read only the blogs that help you advance your cause. Do this, and you’re on the right path!

What do you think?

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I was reading Leo Babauta’s e-book about focus recently, and he was talking about the importance of rituals. He says it is easy to get distracted in this modern age, but when you engage in rituals, you are more likely to be focused and in the moment. He writes:

A ritual is a set of actions you repeat habitually — you might have a pre-bed ritual or a religious ritual or a just-started-up-my-computer ritual. One of the powerful things about rituals is that we often give them a special importance: they can be almost spiritual (and sometimes actually spiritual, depending on the ritual). And when they become special, we are more mindful of them — we don’t just rush through them mindlessly.

And I thought, I bet intrepid marketers have marketing rituals. So let’s examine this idea…

If intrepid marketers (CLICK HERE to learn what an intrepid marketer is) engage in rituals, based on Leo’s writing above, we should assume they are focused. On this point, I don’t think there is any argument. The question then becomes, what are they focused on? And thus, what part of their marketing process is cemented into daily ritual…

Are you focused on the customer? It is my opinion that each business needs to be more customer-focused, and thus, we need to devote more time – each day – to thinking about every customer interaction. We often overlook even the little ways our customers interface with our business.

What to do? Setting a ritual where you review these interactions – on a regular basis – is vital to success of your business. How about creating a series of questions you ask yourself – maybe at the end of each day – that help keep you focused and review how each customer interacted with your business, and how you can improve those. Include everything, from products, to voice mail, to your invoicing process.

Are you creatively focused? If being creative is an important part of your work, and it is for most of us, then ritual is probably a very critical element in your creative process. What does it take to get you in the creative mood? Do you need to remove all distractions, such as email? Twitter? Phones? Do you need to use a specific creative space, such as your studio, coffee shop, or the conference room?

What to do? Figure out what you need and then execute on the ritual so you can deliver your best creative work. And don’t let ANYTHING disrupt the ritual process.

Are you focused on process? Or results? These are two very different things, process and results. How you might ritualize to focus on these two would be different in my opinion.

What to do? First of all, do you have your process committed to paper? Can you measure the results of each step in the process? A regular examination of this process, and ritualizing to determine what is working and what can be improved might be a good thing to always be getting better at what you do.

As for results, well, isn’t this what we are after? Most people are more worried about the process than the results, and that’s why they have NO cash flow. It might be helpful to set a weekly ritual where you focus on thinking through all you are doing to be sure they are leading to actual positive results for your business…

Are you focused on conversation with your marketplace? Is interacting on the social web important to you and your business? Well, then you need a ritual. And I am not talking about getting on Twitter and just doing whatever for several hours.

What to do? What is your goal on the social web? If it is to identify and make relationships with new prospects, then create a ritual where you listen for keywords that are of interest to you, and begin a conversation. Then share information with that new contact. This three-step ritual might work for you. Here is what I do to help bring some sense of ritual to one element of my social web activity.

See, I am thinking most small business people don’t have marketing rituals. We are all too busy trying to manage the mundane and time consuming tasks of running our shop day-to-day. But, if Leo is right and rituals are a set of actions you repeat habitually, then we all need to formulate some new rituals. Life is too hectic, and we probably don’t have the discipline to focus our minds – on a regular basis – on the important things related to our business.

What do you think? What are your rituals? What works for you?

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A friend, very confused about Twitter, asked me how I manage my time on it. I told her about a little process I go through that helps keep me on the right track. And thought I’d share it with my community. Nothing profound, but maybe a few of you might find it helpful. So, this is for my friend. Hope this helps!

Randomly, once a week, I go through and organize a full day’s tweets into three simple categories: sharing (when I promote someone else’s work for the benefit of my community), conversation (when I am just chatting with other folks), and “ME” (when I promote my events, my blog posts, my services, etc.).

My analytical process is quite simple – you know, for a guy like me tabulating results in a moleskin. But here is the goal – and your target – for this exercise:

No more than 10% of the total tweets should go in the “ME” category.

If your “ME” percentage is higher than 10%, you are probably not utilizing Twitter effectively. And yeah, I’ve heard all the talk about everyone using it differently, what works for one doesn’t necessarily work for the other, etc..

I say hooey. If you are conversing with people and learning how you can help them and sharing valuable content with your community, then you are on the right track. Whether you are a person, a brand, or a business, or all of the above.

FULL DISCLOSURE: I just did a quick analysis on my Twitter profile from yesterday. Which showed 13% of my tweets sharing other’s work, 74% of my tweets conversing with people, and 13% of my tweets promoting something of mine, in this case, yesterday’s radio show. A quick review of yesterday’s numbers tells me I need to simply share more content from other’s work, and I will get the “ME” number under 10%. Easy.

If your “ME” number is consistently higher than 10%, here are some things to think about:

1. You need to come to grips with the fact that marketing is two-way, a conversation, a dialog. Understand this, and treasure this opportunity, and you will no longer struggle with something like Twitter.
2. It is actually possible to get to know someone on Twitter. Just decide to engage in a conversation. Ask about their kids. Ask about their favorite music. And ask about their business, not because you want to sell them something, because you really are interested in knowing.
3. Celebrate the tools that allow the sharing of other people’s work, such as TweetMeme. They make it so easy. You have NO excuses.
4. Do your best to concentrate on “REAL” interaction. Don’t focus on building up impressive amounts of followers, and don’t automate responses to people. You don’t play a recording at a face-to-face networking function, and you don’t (you better not) walk around to everyone at an event and give a business card to all guests – hoping someone will call.

So what do you think? Is 10% too high? But honestly, if you can manage a “ME” number of 10%, that’s a good start. I welcome additional thoughts…

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Every day, I visit dozens and dozens of websites. And I run the gamut from great design to crap. But what I find the most frustrating about many of the sites I visit is the pure chaos that ensues when I get there. By this I mean there is so much happening on that page, that I am not sure what to do or where to go when I get there. In other words, there is too much clutter.

Now, full disclosure here. I am NOT a web designer – I rely on my design team to execute my vision. Like any vendor, there are those who are good at what they do, and there are those who are not. And there are probably lots of schools of thought here, and I welcome discussion on the subject.

As part of my exercise in studying and appreciating minimalist marketing, I want to have a conversation about what I, as a typical consumer, feel is necessary when visiting a website – and the value of applying minimalist principles to this part of your marketing arsenal.

The lens I want you to view this exercise through it NOT that you dig your own site design, but that your TARGET MARKET is able to navigate and take the intended actions you want them to. We often don’t test and see how our customers are actually going to use our site, and if they find it cluttered and complicated.

Here is my suggested list (add more in comments please) of things to think about when it comes to keeping your web presence not only simple and minimalist, but effective:

1. Don’t clutter up each blog post with a ton of images, videos, and other graphics. Keep it simple for the RSS readers. There is a reason it is called really simple syndication…
2. Is the description of what you do to serve and help people clear and simple?
3. And is that description easy to find?
4. Is your call-to-action easy to find, and is it easy to take action?
5. Do you have way too many advertisements? Earning money from web ads is cool, but don’t let the layout and design of your paid ads distract from true purpose of your website.
6. Do you have too many widgets, plug-ins, and other whatzits that are distracting visitors from the true mission of the site? Use only those that advance your goals…
7. Are your blog categories, tags, topics simple and organized? Or are they a complete mess, where half of your posts are “uncategorized?”
8. When you incorporate video, are your videos a distraction? Or are they an important supplement to the message you are trying to deliver? Think carefully before inserting a video and determine whether it helps make the point you are trying to make. Don’t add video just because it is cool…
9. Same goes for audio and podcasts…
10. Is it easy to find the RSS subscribe button?
11. We all love bells and whistles, flash, and fancy schmancy graphics. But are they really necessary?
12. Does your navigation bar make it easy for visitors to find what they need?
13. If you incorporate e-commerce in your site, is your process simple, clean, and easy to execute?
14. Do you use email forms? Do they ask for more information than is necessary? Keep those simple and easy to complete, and only ask for the essential data you need.
15. You are wise to have a professional design your site. But don’t let them build you an overly complicated design full of clutter. Simple can be beautiful. And remember, the #1 website on the planet has less than 40 words on it…
16. Less focus on bells and whistles, and more focus on SEO and keywords will serve you well…

What do you think? Am I off base here? Am I missing anything?

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[photo by _marmota]

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I recently finished Seth Godin’s Linchpin. It was a great read. It changed my thinking. Made me look at things differently. All the usual stuff people say after reading Seth’s material.

But there was one section on page 171 called “Thank You and…” that I believe to be the most profound part for me. It is from the chapter where Seth talks about the power of giving gifts:

From the book:

If you appreciate a gift, consider saying, “thank you and…”
Thank you and I dog-eared forty of the pages.
Thank you and I told your boss what a wonderful thing you did.
Thank you and here’s a record my band and I recorded last week.
Thank you and you made me cry.
Thank you and I just blogged about what you did.
Thank you and here’s a twenty-dollar tip; I know it’s not much, but it’s all I can afford right now.
Thank you and how can I help you spread the word?
Thank you and can you teach me how to do that?
Thank you and you changed me, forever.

Now, what does this mean to you and me?

When I published THIS POST about the 99 ways people are intrepid marketers, I offered number 26, which simply stated “they engage with others.”

Now, by this, I meant that intrepid marketers don’t stand in front of an audience and yell, rather, they want people seated in a circle so that all can participate in the conversation. And what Seth talks about above is a very powerful way to engage with people that not only expresses gratitude for some type of gift, but also communicates the profound meaning the action meant.

By saying “thank you and…” you are saying this changed me, this action had a meaningful impact on how I do things.

But what it also means is the giver is made keenly aware of the impact of their gift, in a way that will motivate them to continue giving, to continue contributing, to continue striving to have a measurable impact on the community around them.

And that is a good thing.

It is a good thing because it benefits both of you (giver and acknowledger). Both become people of influence, both become sought after, both become leaders in their respective space.

So, thank you Seth, and know your words opened my eyes and inspired me to share this idea with others.

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cartoon by @gapingvoid

OK, so maybe it is not almost Christmas, but when in the hell did March suddenly pop up right around the corner?

It made me quickly realize I am a wee bit behind with some of my goals, projects, marathon training, etc. But the sudden and brutal realization about where we are on the calendar made me step back for a few minutes, take a snapshot of where things are, and reassess where to go next. It was a good wake-up call.

And actually, that’s a good thing.

Although apparently it was two months ago, it feels like only yesterday that I published this post, where I laid out my 2010 goals. I have made some progress on these, keyword on “some.”

But as I was doing this, I was thinking about this tendency we all have to only check progress at very well-defined points in time – the top of the hour, the close of each week, the end of each month.

Why do we do this? Why do we only make resolutions around January 1st? Sure, there is a sense of order around doing these tasks on well-defined points in time. But why do we do that to ourselves?

This recalls one of my favorite quotes, “Every passing minute is another chance to turn it all around.”  [from the film Vanilla Sky.]

This quote speaks to me. It is profound in that it reminds me that you can make, affect, enforce, and do change – whenever you want to. You don’t have to wait for society-selected times.

As for my 2010 goals, I am not panicked. Yet. I am making progress, and new ideas and new projects have presented themselves since I wrote my goals post. I am not making excuses, I am stating fact. Life happens. Which is all the more reason to keep focused on your goals. And at any given moment, use the inspiration to make the adjustments/changes you need to get back on track.

Sure, the advice we receive to write down goals, and check on their progress at regular intervals is good advice. But you will get distracted. You will get off track. Just don’t decide to wait until March 1st to figure out how to get back on track. DECIDE and take action now.

Be Intrepid. When you want to make change happen, do it.

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