Wow, the end of my first full year of blogging. Went by fast. So here is a quick accounting of my favorite posts from 2009:
Obey The Rules, Miss The Fun – I love this post, because I strongly believe in having fun with your marketing. Because if you aren’t, what’s the point?
14 Intrepid Ways To Improve The Customer Experience – I can never write enough or think enough about ways to improve your customer’s experience.
A Day In The Creative Life – This is my favorite post of 2009. My homage to Hugh MacLeod.
Just A Few Steps A Day – This is my second most popular post for the year, sort of a day in the life of how I go to market…
25 Steps To Fortify Your Customer’s Brand Relationship With You – You don’t just create your brand. You earn your brand.
Loving What You Do Is Good Marketing – This is my most popular blog post of the year. The name says it all.
A Hands On Example of Caring For Your Customer – This was the most personal post I wrote all year. It followed the death of my dog of 15 years…
He Said, She Said, Round 8 – Interruption Marketing – Couldn’t help but include an episode from our popular He Said, She Said series, featuring Chris Brogan…
Does Anyone Care About Customer Service? – This is a favorite post from the latter part of the year, and had the honor of a comment from David Meerman Scott himself…
Don’t Be A Part Of This Marketing Conversation – This was the most fun post I wrote in 2009. And it asks some tough questions too…
Thanks for reading this past year, and for all your support in 2009. See you next year!



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