You might be familiar with the recent scandal involving the General Services Administration (GSA)…where they spent almost one million taxpayer dollars on a frivolous conference in Las Vegas. Most pundits covering the scandal agree it was a reckless waste of taxpayer money.
The Obama Administration predictably, and rightly, fired those responsible. But more predictably, the administration also blamed the Bush Administration.
Look, I don’t care what side of the political aisle you stand on, what I am upset about is the continued practice of placing blame on someone else. Everyone does it.
It is hardly inspiring.
Whether or not the Bush Administration is to blame, I could care less. If Obama stood up and said something to the effect of:
“The buck stops here people. Lots of poor decisions by a lot of people lead to this event. But I am taking a stand and once and for all, here is what I will do to see that this abomination never happens again.”
Now, that would be inspiring. And refreshing. And a demonstration of leadership. Finally.
I am sick of the culture that exists where people are so damn afraid to take responsibility for anything. When the hell did this happen to us?
Now apply this idea to your business. Or your customers. Or your prospects.
Bad stuff will happen. Someone in your organization will waste money and resources. Someone will deliver bad service to a customer. Or someone will botch a sales opportunity.
Losers blame someone else.
Leaders roll up their sleeves and fix the damn problem.
Your people will respond to a leader who takes action and solves the issue, and draws a line in the sand.
Customers will appreciate a leader aggressively solving a problem. And reward you with loyalty.
Leaders win over prospects when they take responsibility for a sales opportunity gone awry.
So who are you? What do you do when the time comes? And it always does…