I am a regular contributor to the GrowthANSWERS blog, and I just posted some reflections on a recent experience with bad customer service.
And the point of my blog entry is how damn SIMPLE it would be to fix the problem…and if they did, what an impact on improving customer loyalty. Sigh…
Click here to read my post: http://www.growthanswers.com/blog/business-strategy/growthanswers-on-customer-service-empower-your-employees/
Enjoy!
Todd Schnick. Be Intrepid. www.intrepid-llc.com
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