Comments on: Customer Service Lessons (Ahem) From Delta! http://intrepid-llc.com/customer-experience/customer-service-lessons-ahem-from-delta/ Marketing Strategist Atlanta Thu, 17 May 2012 12:28:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: 10 Stupid Airline Rules That Only Frustrate Passengers | Act As If It Were Impossible to Fail http://intrepid-llc.com/customer-experience/customer-service-lessons-ahem-from-delta/comment-page-1/#comment-272 10 Stupid Airline Rules That Only Frustrate Passengers | Act As If It Were Impossible to Fail Sun, 15 Nov 2009 21:26:17 +0000 http://intrepid-llc.com/?p=4822#comment-272 [...] You pay the same price for your ticket whether you get a seat assignment or not.  (from a recent post by @ToddSchnick) You won’t find out that you don’t have a seat assignment until you [...] [...] You pay the same price for your ticket whether you get a seat assignment or not.  (from a recent post by @ToddSchnick) You won’t find out that you don’t have a seat assignment until you [...]

]]> By: Joe Lavelle http://intrepid-llc.com/customer-experience/customer-service-lessons-ahem-from-delta/comment-page-1/#comment-271 Joe Lavelle Tue, 10 Nov 2009 13:42:29 +0000 http://intrepid-llc.com/?p=4822#comment-271 Hi Todd - This is a great post and it is baffling how the airline industry has changed since 9/11. They don't even pretend to care about customer service anymore. You have inspired me to write a post on "Stupid Airline Rules that Only Frustrate Customers" to follow up on my post "23 Rules Nobody Told You, But You Need to Know About Air Travel" http://actasifblog.com/?p=742 I will undoubtedly be doing the writing on a Delta flight so I will have extra inspirattion! Cheers -Joe Hi Todd – This is a great post and it is baffling how the airline industry has changed since 9/11. They don’t even pretend to care about customer service anymore.

You have inspired me to write a post on “Stupid Airline Rules that Only Frustrate Customers” to follow up on my post “23 Rules Nobody Told You, But You Need to Know About Air Travel” http://actasifblog.com/?p=742

I will undoubtedly be doing the writing on a Delta flight so I will have extra inspirattion!

Cheers -Joe

]]> By: Theo Jamison http://intrepid-llc.com/customer-experience/customer-service-lessons-ahem-from-delta/comment-page-1/#comment-270 Theo Jamison Mon, 09 Nov 2009 11:35:38 +0000 http://intrepid-llc.com/?p=4822#comment-270 Todd, what's most interesting is that your Delta experience happens to flying customers over one thousand times a day. If I ever fly any airline, and the employee is somewhat engaged (whether it be the gate agent or flight attendant), I have to pinch myself because so often I get the same disengaged employee experience you received flying to Las Vegas. When will ever they realize what this is doing to their balance sheet? For every disengaged employee, on average it costs the company a minimum of $13k a year -- with large organizations the financial impact is staggering. Too bad there aren't many airline options that provide a higher level of service. Todd, what’s most interesting is that your Delta experience happens to flying customers over one thousand times a day. If I ever fly any airline, and the employee is somewhat engaged (whether it be the gate agent or flight attendant), I have to pinch myself because so often I get the same disengaged employee experience you received flying to Las Vegas.

When will ever they realize what this is doing to their balance sheet? For every disengaged employee, on average it costs the company a minimum of $13k a year — with large organizations the financial impact is staggering. Too bad there aren’t many airline options that provide a higher level of service.

]]> By: uberVU - social comments http://intrepid-llc.com/customer-experience/customer-service-lessons-ahem-from-delta/comment-page-1/#comment-269 uberVU - social comments Fri, 06 Nov 2009 19:26:54 +0000 http://intrepid-llc.com/?p=4822#comment-269 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by toddschnick: Customer Service Lessons (Ahem) From Delta! http://bit.ly/388RNz... Social comments and analytics for this post…

This post was mentioned on Twitter by toddschnick: Customer Service Lessons (Ahem) From Delta! http://bit.ly/388RNz…

]]> By: Tweets that mention Intrepid LLC » Blog Archive » Customer Service Lessons (Ahem) From Delta! -- Topsy.com http://intrepid-llc.com/customer-experience/customer-service-lessons-ahem-from-delta/comment-page-1/#comment-268 Tweets that mention Intrepid LLC » Blog Archive » Customer Service Lessons (Ahem) From Delta! -- Topsy.com Fri, 06 Nov 2009 18:30:02 +0000 http://intrepid-llc.com/?p=4822#comment-268 [...] This post was mentioned on Twitter by Todd Schnick and Todd Schnick, Anne Hearn Huff. Anne Hearn Huff said: Love it! RT @StephanieALloyd: some excellent reasons why companies *might* want to work on their customer experience: http://bit.ly/EktvW [...] [...] This post was mentioned on Twitter by Todd Schnick and Todd Schnick, Anne Hearn Huff. Anne Hearn Huff said: Love it! RT @StephanieALloyd: some excellent reasons why companies *might* want to work on their customer experience: http://bit.ly/EktvW [...]

]]> By: Havana http://intrepid-llc.com/customer-experience/customer-service-lessons-ahem-from-delta/comment-page-1/#comment-267 Havana Fri, 06 Nov 2009 16:42:52 +0000 http://intrepid-llc.com/?p=4822#comment-267 So true! I know this one company who treats their customers like crap and it's just astounding and baffling. Augh. I hope my customers find me respectful! How would you suggest getting that sort of feedback from customers? Have you ever done something like that yourself? So true! I know this one company who treats their customers like crap and it’s just astounding and baffling. Augh.

I hope my customers find me respectful! How would you suggest getting that sort of feedback from customers? Have you ever done something like that yourself?

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