Comments on: A Hands On Example Of Caring For Your Customer… http://intrepid-llc.com/customer-experience/a-hands-on-example-of-caring-for-your-customer/ Be An Intrepid Marketer Thu, 09 Sep 2010 19:22:00 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Customer service is good marketing | Intrepid LLC http://intrepid-llc.com/customer-experience/a-hands-on-example-of-caring-for-your-customer/comment-page-1/#comment-237 Customer service is good marketing | Intrepid LLC Fri, 25 Sep 2009 11:43:28 +0000 http://intrepid-llc.com/?p=4346#comment-237 [...] have to choose to be this way, choose to care about your customer this way. I wrote about this here. It isn’t easy to maintain this over the long haul. But it is [...] [...] have to choose to be this way, choose to care about your customer this way. I wrote about this here. It isn’t easy to maintain this over the long haul. But it is [...]

]]> By: Taryn Pisaneschi (@TarynP) http://intrepid-llc.com/customer-experience/a-hands-on-example-of-caring-for-your-customer/comment-page-1/#comment-236 Taryn Pisaneschi (@TarynP) Mon, 21 Sep 2009 01:47:16 +0000 http://intrepid-llc.com/?p=4346#comment-236 Todd - I am so sorry you had to go through this. You have had SUCH an intense week and a half. I lost my "little guy" the saturday after Christmas. He went on his own but we were one day away from having to "make the decision"... My heart aches because I know know what you are going through. Thank you for taking a sad situation and sharing it as a learning experience with our community. You are in my thoughts... -t Todd – I am so sorry you had to go through this. You have had SUCH an intense week and a half. I lost my “little guy” the saturday after Christmas. He went on his own but we were one day away from having to “make the decision”… My heart aches because I know know what you are going through. Thank you for taking a sad situation and sharing it as a learning experience with our community. You are in my thoughts…

-t

]]> By: Elaine Bylos http://intrepid-llc.com/customer-experience/a-hands-on-example-of-caring-for-your-customer/comment-page-1/#comment-235 Elaine Bylos Sat, 19 Sep 2009 21:59:34 +0000 http://intrepid-llc.com/?p=4346#comment-235 Todd - from my heart light to yours. I understand the pain of losing a pet and hope that your memories will always be uplifting. I'm glad that both you and LittleMan were treated with dignity and kindness in his final hours. E Todd – from my heart light to yours. I understand the pain of losing a pet and hope that your memories will always be uplifting.

I’m glad that both you and LittleMan were treated with dignity and kindness in his final hours.

E

]]> By: Ron Davis http://intrepid-llc.com/customer-experience/a-hands-on-example-of-caring-for-your-customer/comment-page-1/#comment-234 Ron Davis Sat, 19 Sep 2009 16:56:00 +0000 http://intrepid-llc.com/?p=4346#comment-234 Todd, I am very sorry for your loss. I know how much my dog means to me and my family (sometimes I give Chloe more attention than I do to the rest of my family). Your story about the attention from your vet is incredible and touching. They understood your relationship to LittleMan and made that the focus, not that they were a business trying to make money. How many times to do get caught up in the daily grind and not think about the needs of the people we call customers. After all it is about the relationship and giving first. If we can accomplish this then we will receive in return. Todd,
I am very sorry for your loss. I know how much my dog means to me and my family (sometimes I give Chloe more attention than I do to the rest of my family). Your story about the attention from your vet is incredible and touching. They understood your relationship to LittleMan and made that the focus, not that they were a business trying to make money. How many times to do get caught up in the daily grind and not think about the needs of the people we call customers. After all it is about the relationship and giving first. If we can accomplish this then we will receive in return.

]]> By: Robyn Cobb http://intrepid-llc.com/customer-experience/a-hands-on-example-of-caring-for-your-customer/comment-page-1/#comment-233 Robyn Cobb Fri, 18 Sep 2009 22:20:52 +0000 http://intrepid-llc.com/?p=4346#comment-233 Todd, I am so incredibly sorry about the loss of LittleMan. I can identify with your post as my guys are family as well. I'm genuinely impressed with your vet and how they responded to you and LittleMan....that was definitely a Trust Agent move. And while it doesn't ease your pain, it definitely is comforting to know they care so deeply about their customers and patients. I appreciate you sharing this with us as I am sure it was tough. You'll be in my thoughts and prayers. Todd,
I am so incredibly sorry about the loss of LittleMan. I can identify with your post as my guys are family as well. I’m genuinely impressed with your vet and how they responded to you and LittleMan….that was definitely a Trust Agent move. And while it doesn’t ease your pain, it definitely is comforting to know they care so deeply about their customers and patients. I appreciate you sharing this with us as I am sure it was tough. You’ll be in my thoughts and prayers.

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