http://intrepid-llc.com/customer-experience/10-customer-service-lessons-from-the-er/ Marketing Strategist Atlanta Thu, 17 May 2012 12:28:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://intrepid-llc.com/customer-experience/10-customer-service-lessons-from-the-er/comment-page-1/#comment-892 Please Wait Five Minutes To Read This Amazing Post Wed, 04 Aug 2010 13:17:15 +0000 http://intrepid-llc.com/?p=7715#comment-892 [...] long ago, I waited for eight hours in an emergency room. It was painful. I sincerely don’t expect an ER visit to last 30 minutes. But, there were [...] [...] long ago, I waited for eight hours in an emergency room. It was painful. I sincerely don’t expect an ER visit to last 30 minutes. But, there were [...]

]]> http://intrepid-llc.com/customer-experience/10-customer-service-lessons-from-the-er/comment-page-1/#comment-882 tschnick Wed, 28 Jul 2010 15:59:48 +0000 http://intrepid-llc.com/?p=7715#comment-882 Thanks Robyn. Yeah, I think context is something I am going to write more about... Thanks for noticing that point... Thanks Robyn. Yeah, I think context is something I am going to write more about… Thanks for noticing that point…

]]> http://intrepid-llc.com/customer-experience/10-customer-service-lessons-from-the-er/comment-page-1/#comment-881 Robyn Wed, 28 Jul 2010 15:41:14 +0000 http://intrepid-llc.com/?p=7715#comment-881 Todd,<br>I'm sorry to hear you had to visit the ER. After spending the last year in and out of hospitals with my grandparents I have to say your post is right on! A little empathy and communication could go a long way in those situations. I'm always amazed in those situations at the lack of attention and immediacy. And your point about context is so valid not just in the ER but I think all situations. Todd,
I'm sorry to hear you had to visit the ER. After spending the last year in and out of hospitals with my grandparents I have to say your post is right on! A little empathy and communication could go a long way in those situations. I'm always amazed in those situations at the lack of attention and immediacy. And your point about context is so valid not just in the ER but I think all situations.

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